FAQ's

Our fire safety equipment products

No, we do not offer this service but many of our customers do. If you have an installation or maintenance enquiry, please email info@firedepot.co.uk and we will happily pass on your requirement to one of our qualified distributors.
We don’t conduct risk assessments but this is a specialist service offered by many of our highly-qualified customers. If you are looking for someone to provide this type of service, please email info@firedepot.co.uk and we will be very happy to pass on your enquiry to one of our loyal distributors.
We are working with our suppliers to ensure all products are compliant to the new UKCA requirement by the 1st January 2025.

We will also ensure that our products also meet the requirements for Europe through CE certification and marking, which will enable our products to be sold within Northern Ireland in compliance with UK Government guidance. Wherever relevant we aim to ensure products will carry both UKCA and CE marks. For guidance on the new legislation see https://www.gov.uk/guidance/using-the-ukni-marking.

We are currently well underway with the transition, working closely with UK and European approval bodies to ensure all deadlines are met.

There is heightened concern about fire-fighting foams that contain or may contain Perfluorooctanesulfonic acid (PFOS) or Perfluorooctanoic acid (PFOA). These fluorine chemicals are associated with C8 technology and are extremely stable and remain mobile in the environment for many decades.

All film forming foams used in our extinguishers do not contain fluorosurfactants based on C8 technology and therefore do not contain PFOS or PFOA. PFOS was banned in Europe in 2009 and PFOA in 2020 and the vast majority of foam manufacturers based in Europe have not used these types of fluorosurfactants for some years.

All film forming foams manufactured in Europe for the EU/UK market are manufactured using fluorosurfactants based on C6 technology.

A discussion document has been issued by the 'Committee for Risk Assessment (RAC) and the Committee for Socio-economic Analysis (SEAC) proposing restrictions on Undecafluorohexanoic acid (PFHxA) its salts and related substances ECHA/RAC/RES-0-0000006976-57-01/F dated June 2021. If this proposal is adopted by Europe, then all C6 based fire-fighting foam will be included in this proposal and will lead to an eventual ban on the use of AFFF and all film forming foams. UK authorities are discussing similar proposals.).

Firechief Global is committed to developing PFAS Free firefighting technology, enabling the elimination of PFAS-based fire extinguishing compounds from the Firechief product range. To support this, look for the PFAS Free symbol used on product pages to which it currently applies.

Fire Extinguishers are pressurised vessels and are classified as hazardous waste so they need to be disposed of carefully. This means that they should never be mixed with general waste or domestic waste, burnt, or punctured as this could lead to an explosion and serious injury. They should always be disposed of responsibly through the appropriate waste routes.

If you are a business: In the first instance, you should contact the fire extinguisher maintenance company that is responsible for the ongoing maintenance of your fire extinguishers on site. This will ensure that your extinguishers are disposed of through a specialist route which may recondition units or alternatively separate the components for recycling. It is advisable to be aware of your responsibilities under current legislation, which makes the organisation creating the waste responsible for its ultimate disposal, and always check waste carrier licenses and ensure waste transfer notes are received and retained. The BAFE Fire Safety Register is one place to check for local companies that are registered for the BAFE Fire Extinguisher Scheme, who should be able to offer a collection and disposal service.

If you are a member of the public: Firstly, you should check the local disposal arrangements with your council, with most offering disposal of extinguishers at larger household waste and recycling centres. For safety reasons, local authorities usually ask for the handles to be securely taped together or the safety pin to be in place. CO2 types should have the swivel horn in place. Larger extinguishers (over 2kg/2litre) might be considered commercial waste and may not be accepted. In this instance you should contact a local fire extinguisher maintenance company to discuss collection and disposal for which there will likely be a charge. The BAFE Fire Safety Register is one place to check for local companies that are registered for the BAFE Fire Extinguisher Scheme, who should be able to offer a collection and disposal service.

Recycling: Fire extinguishers are important life safety products and it is essential that they can be relied on to function correctly when they are needed. There are some specialist providers of fire extinguisher reconditioning but it is advisable to be aware of the rigorous safety laws relating to pressurised vessels, should you consider this option. Alternatively, there are many components of a fire extinguisher that can be responsibly recycled and fire extinguisher maintenance companies will have necessary arrangements in place to ensure this is done wherever possible.

You can download a copy of the Warranty here

Customer Services

We have a minimum order value of £20. To qualify for free next business day delivery, all you have to do is make sure your order value is over £50 + VAT for UK mainland and its just £5 delivery on orders up to £50 + VAT. Please see our Shipping & Returns page for details of areas where a Next Day Delivery service is available.
Place your order with us by 4pm and we will despatch the goods the same day for delivery next working day. 

We will do our best to get your order to you on the date promised.  However, our couriers are currently facing many challenges in addition to the usual end of year peak season and we are experiencing some delays with deliveries.  Please place any future orders in good time to avoid disappointment.

 

Yes, our sales team are able to help you with your technical enquiries so please call them directly on 0330 999 22 33.
If you have a question for our accounts department, you can call them on +44 (0)1572 770333.
Yes, many of our customers choose to pay this way. Simply call our sales team on 0330 999 2233 and they will be more than happy to help.
We certainly do. We work closely with our suppliers and our customers to ensure that when you buy from Fire Depot you know you are getting the best deal. To discuss your requirements in detail, please call our sales team on 0330 999 22 33.
We like to make these complicated transactions as simple as we can for our customers, so we offer 'No Quibble' returns. If a product is no longer needed, that's no problem! Simply return the product to us in a saleable condition within 30 days of purchase and we will issue a refund (terms and conditions apply).
Yes we do. Subject to credit checks, we offer our customers a 30 day credit facility. To apply, please email info@firedepot.co.uk and we will forward our credit account application form for you to complete.

Ordering & Delivery

Yes, we do this for a lot of our customers. Simply give us the address when you place your order and we will look after the rest. This service carries a small delivery contribution of £5 per address.
Only £50 + VAT for UK mainland addresses. For more details see our ‘shipping & returns’ page.
Our deliveries are shipped on a guaranteed 24 hour delivery service to UK mainland addresses. 
 
We will do our best to get your order to you on the date promised.  However, our couriers are currently facing many challenges in addition to the usual end of year peak season and we are experiencing some delays with deliveries.  Please place any future orders in good time to avoid disappointment.
Yes, we can arrange to deliver urgent consignments on a same day basis across the UK. To discuss your requirements in detail, please call our sales team on 0330 999 22 33 who will be happy to give you a bespoke quotation.
 
We will do our best to get your order to you.  However, our couriers are facing many challenges in addition to the usual end of year peak season and we are experiencing some delays with deliveries so please bear this in mind.
We currently ship to over 30 different countries so we are very used to arranging these shipments. To discuss your requirements in detail, please call our sales team on 0330 999 22 33.
Yes, we are very used to doing this for ‘direct to site’ deliveries. Please make it clear when you place your order that you require this service.
We are renowned for our high stock levels and always aim to be able to ship 95% of our customer’s orders out ‘on time in full’. If it does happen that a product is ordered with low stock, you will be notified immediately.
This can be arranged if you wish. Please make this clear when you place your order and you will be provided wit h the necessary details following the shipping of your goods.
Yes, this is no problem for us. Please make it clear when you place your order if you need this service to be guaranteed.
For a long time now we have used third party overnight carriers. This enables us to offer service levels such as timed and premium delivery slots that cannot be achieved cost effectively using our own transport. We like to do the best thing for our customers and pass these benefits and cost savings onto you.
Yes, this is no problem. You can arrange to have your goods shipped to our Head Office in Oakham, Rutland and collect from there.

Strategic Partnerships

We do not supply the end user as the equipment that we supply requires trained persons to specify and install. If you are an end-user with current requirements for our products, please email our sales team at info@firedepot.co.uk and one of the team will be very happy to recommend one of our loyal distributors who will be able to help you.
If you are a reseller or installer of fire safety equipment, we will be delighted to discuss your requirements – please call our sales team on 0330 999 22 33 to get set up with a trade account.

Our Company

We set up in business back in 1963 manufacturing fire blankets under the well-respected ‘Homesaver’ brand so we have now been supplying the fire trade for over 50 years.
Obviously being in the industry that we are in, third party approvals and certification is essential. We are currently registered manufacturers under both the BSI Kitemark Scheme and the BRE LPCB Programme. We carry other accreditations – please refer to the ‘About us’ page for more details.