FAQ's

Our fire safety equipment products

No, we do not offer this service but many of our customers do. If you have an installation or maintenance enquiry, please email info@firedepot.co.uk and we will happily pass on your requirement to one of our qualified distributors.
We don’t conduct risk assessments but this is a specialist service offered by many of our highly-qualified customers. If you are looking for someone to provide this type of service, please email info@firedepot.co.uk and we will be very happy to pass on your enquiry to one of our loyal distributors.

Customer Services

We have a minimum order value of £20. To qualify for free next business day delivery, all you have to do is make sure your order value is over £50 + VAT for UK mainland and its just £5 delivery on orders up to £50 + VAT. Please see our Shipping & Returns page for details of areas where a Next Day Delivery service is available.
Place your order with us by 4pm and we will despatch the goods the same day for delivery next working day.
Yes, our sales team are able to help you with your technical enquiries so please call them directly on 0330 999 22 33.
If you have a question for our accounts department, you can call them on +44 (0)1572 770333.
Yes, many of our customers choose to pay this way. Simply call our sales team on 0330 999 2233 and they will be more than happy to help.
We certainly do. We work closely with our suppliers and our customers to ensure that when you buy from Fire Depot you know you are getting the best deal. To discuss your requirements in detail, please call our sales team on 0330 999 22 33.
We like to make these complicated transactions as simple as we can for our customers, so we offer 'No Quibble' returns. If a product is no longer needed, that's no problem! Simply return the product to us in a saleable condition within 30 days of purchase and we will issue a refund (terms and conditions apply).
Yes we do. Subject to credit checks, we offer our customers a 30 day credit facility. To apply, please email info@firedepot.co.uk and we will forward our credit account application form for you to complete.

Ordering & Delivery

Yes, we do this for a lot of our customers. Simply give us the address when you place your order and we will look after the rest. This service carries a small delivery contribution of £3 per address.
Only £50 + VAT for UK mainland addresses. For more details see our ‘shipping & returns’ page.
All of our deliveries are shipped on a guaranteed 24hour delivery service to UK mainland addresses.
Yes, we often deliver urgent consignments on a same day basis across the UK. To discuss your requirements in detail, please call our sales team on 0330 999 22 33 who will be happy to give you a bespoke quotation.
We currently ship to over 30 different countries so we are very used to arranging these shipments. To discuss your requirements in detail, please call our sales team on 0330 999 22 33.
Yes, we are very used to doing this for ‘direct to site’ deliveries. Please make it clear when you place your order that you require this service.
We are renowned for our high stock levels and always aim to be able to ship 95% of our customer’s orders out ‘on time in full’. If it does happen that a product is ordered with low stock, you will be notified immediately.
This can be arranged if you wish. Please make this clear when you place your order and you will be provided wit h the necessary details following the shipping of your goods.
Yes, this is no problem for us. Please make it clear when you place your order if you need this service to be guaranteed.
For a long time now we have used third party overnight carriers. This enables us to offer service levels such as timed and premium delivery slots that cannot be achieved cost effectively using our own transport. We like to do the best thing for our customers and pass these benefits and cost savings onto you.
Yes, this is no problem. You can arrange to have your goods shipped to our Head Office in Oakham, Rutland and collect from there.

Strategic Partnerships

We do not supply the end user as the equipment that we supply requires trained persons to specify and install. If you are an end-user with current requirements for our products, please email our sales team at info@firedepot.co.uk and one of the team will be very happy to recommend one of our loyal distributors who will be able to help you.
If you are a reseller or installer of fire safety equipment, we will be delighted to discuss your requirements – please call our sales team on 0330 999 22 33 to get set up with a trade account.

Our Company

Sentura Group is the trading name of the partnership, owned and run by Nick Pollard and Laurie Pollard. Fire Depot is one of the trading businesses within that partnership along with Origin Lighting, Firechief Global, Arc Industries and Easilume. More details of the Sentura Group portfolio of businesses can be found at www.senturagroup.com.
We set up in business back in 1963 manufacturing fire blankets under the well-respected ‘Homesaver’ brand so we have now been supplying the fire trade for over 50 years.
Obviously being in the industry that we are in, third party approvals and certification is essential. We are currently registered manufacturers under both the BSI Kitemark Scheme and the BRE LPCB Programme. We carry other accreditations – please refer to the ‘About us’ page for more details.